shipping policy

SHIPPING POLICY

Shipping charges & shipping time

Free shipping
(Quebec only)

Free shipping in Quebec with a purchase of 100$ or more before tax. Unfortunately, remote areas are excluded. For those regions, the charges are the same as those detailed for delivery across Canada.

Canada

Canadian shipping charges are based on the weight and destination. Shipping time is 7 to 10 business days, unless items are temporarily out of stock. You will receive a tracking number by email.

Remote regions
of Canada

Customers from remote regions are always welcome. Shipping fees are simply based on the weight of the order and destination. Our shipping fee calculator will determine shipping price upon confirmation of your order. The delivery time depends on your location and can be up to 10 business days, unless items are out of stock.

USA and
international

Unfortunately we do not offer our products outside of Canada… At least not yet!

Lost packages

Parcels may get lost during transit. If you encounter this problem, please email us or call us at 418.284.1929, Tuesday through Friday from 10am to 5pm EST. We will then contact Canada Post and sort out the situation with them. Canada Post sets a deadline of 10 business days from the date of inquiry to determine the status of the package. After 10 days, if the package is still lost, we will resend your order free of charge, or you will be refunded. You will be kept informed throughout the process. You can also track your order through your account or by clicking on the attached link with your order confirmation email.

Opened or broken items

Ferme apicole Mosaïque ships the items in their condition of purchase and packs them properly to avoid breakage during transportation. If you receive a damaged or opened item please email us or call us at 418.284.1929. Tuesday through Friday from 10am to 5pm EST. In case of a new shipment, new delivery will take 5 to 7 business days as soon as we receive the damaged products.

Maximum weight

We do ship packages up to a maximum of 10 kg.

Thank you for your trust in our business!